Tag: #JDPowers

Capture investment opportunities created by megatrends

The State of the Claims Technology Modernization Market

With the spread of digital claims, major changes are upon us, such as rising adoption in virtual estimates for auto and property claims and telemedicine for injury claims. For simple claims, fully digital processes are taking center stage with claims staff tasked with covering blind spots from artificial intelligence (AI) and ensuring superior customer experience.…
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7 October 2021 0

In a Tumultuous Year for Auto Insurance, Customers Seek Better Value

Latest customer survey findings on auto insurance trends during the last year show largely similar after-effects in most world regions. In the US, a JD Power 2021 Insurance Shopping Study revealed that the pandemic caused a 55% decrease in number of miles driven, inducing auto insurance customers to shop around for more personalized and cheaper…
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13 May 2021 0